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OPENING HOURS
Monday
9:00am - 12:30 pm,
1:30pm - 4:30 pm
Tuesday
9:00am – 12:30 pm,
1:30pm - 5:30 pm
Friday
9:00am – 12:30 pm,
1:30pm - 4:30 pm
Centre is closed on weekends & public holidays
Wednesday
9:00am – 12:30 pm,
1:30pm - 4:30 pm
Thursday
9:00am - 12:30 pm,
1:30pm - 4.30 pm
PHONE
Reception is available during opening hours
PH: (02) 4782 5133
If you are in immediate danger, please call 000
DROP IN
the Centre is located at:
124 Lurline St, Katoomba, NSW, Australia 2780
See map below
FEEDBACK
We welcome your feedback to help us better meet the needs of our clients and community.
If you wish to leave feedback or suggest ways to improve the service you can:
• Complete our online feedback form here.
• Fill out a feedback form in the Centre and place in the box near reception.
You are welcome to give your name OR remain anonymous. Include your phone or email if you want us to follow up with you about your feedback.
Please note this is not for formal complaints – see below for ways to make a complaint.
COMPLAINTS
If you wish to make a complaint you can:
• Talk to a staff member in person or by phone on (02) 4782 5133
• Place complaints forms in the box located near reception. If you want a response, please leave your contact details.
• Contact the Manager in person or via email at manager@bmwhrc.org
• Contact the Chairperson of our Management Committee via email - chairperson@bmwhrc.org
• Write a letter (marked confidential) to:
BMWHRC (Manager or Chairperson)
124 Lurline Street, Katoomba, 2780
You can lodge a complaint with the Health Care Complaints Commission - www.hccc.nsw.gov.au
1800 043 159; TTY (02) 9219 7555.
The Mental Health Crisis Team: 1800 011 511
Pregnancy Choices Helpline: 1800 008 463
Lifeline: 13 11 14
OUT OF HOURS SUPPORT
If you need support outside of Centre Hours, (Monday – Friday 9am until 4:30pm) please call:
*IF YOU ARE EXPERIENCING AN EMERGENCY PLEASE CALL 000 OR GO TO THE NEAREST PUBLIC HOSPITAL EMERGENCY DEPARTMENT*