CLIENT RIGHTS & RESPONSIBILITIES
The Blue Mountain’s Women’s Health & Resource Centre is committed to assisting women to be aware of their rights as health care clients, and to help women put these rights into action.
YOU HAVE THE RIGHT TO:
• A welcoming, safe and supportive environment in the Centre.
• Professional and prompt service.
• Be treated with dignity, courtesy and respect, including respect for your culture.
• Receive services in a non-discriminatory manner at all times.
• Confidentiality and privacy.
• Know the name of the staff member/s assisting you.
• Have the services of an interpreter.
• Receive information to assist health choice.
• Make decisions about your own health care.
• Accept or reject advice or treatment.
• Read your health records with your health care professional, and be given a copy upon written request
• Refuse to take part in research and experiments, or to allow data from your health record to be used for research.
• Refuse services from students.
• Receive fair investigation of complaints.
CLIENT RESPONSIBILITIES
Rights also come with responsibilities. As a client of the Blue Mountains Women’s Health & Resource Centre you have a responsibility to:
• Be on time for appointments and contact the Centre if you are unable to keep your appointment.
• Ask questions about your health condition and any suggested treatments.
• Know your personal medical history, including details of any medications currently being used.
• Inform Centre workers if you are seeing someone else for the same problem.
• Respect the rights of other women using the Centre, including their right to privacy and confidentiality.
• Not to be under the influence of drugs and/or alcohol when attending the Centre for any appointment.
• Treat the staff of the Centre with courtesy and respect.
• Assist in seeking a fair resolution to any complaint you make of the Centre.
• Help make this Centre a safe place for all women.